Terms of service
Welcome to Velora Atlantic.
We create surf retreats, local experiences and coastal adventures in Morocco for people who want more than a holiday — they want waves, new places, good food and good people.
These Terms & Conditions explain how our website, retreats, experiences and products work. By using our website or making a booking or purchase, you agree to these terms.
If you have any questions, contact us at:
1. About Velora Atlantic
Velora Atlantic is a Morocco-based surf, travel and lifestyle brand offering:
- Surf retreats
- Surf experiences
- Outdoor and cultural experiences
- Accommodation-related experiences
- Airport and local transfers where included
- Food and group activities where included in a package
- Velora Atlantic merchandise and lifestyle products
Our website is:
veloraatlantic.com
These Terms apply to all bookings, purchases and use of our website unless specific terms are provided for a particular product, retreat or experience.
2. Booking a Velora Retreat
When you book a Velora Atlantic retreat, you are reserving a place within a specific retreat package and date.
Your booking becomes confirmed once:
- You have completed the booking process;
- The required deposit or payment has been successfully received; and
- You have received confirmation from Velora Atlantic.
Please carefully check your selected dates, number of guests, package and personal information before completing your booking.
Some retreat dates may have limited availability.
3. Retreat Deposits & Remaining Balance
To secure your retreat place, Velora Atlantic may require a 35% deposit at the time of booking.
The remaining 65% balance must be paid before your arrival, according to the payment deadline communicated with your booking.
Your booking confirmation will clearly show:
- Total retreat price
- Deposit paid
- Remaining balance
- Payment deadline
- Retreat dates
- Number of guests
If the remaining balance is not received by the agreed deadline, Velora Atlantic may contact you to arrange payment or, where permitted under the applicable booking terms, release the reserved place.
4. Prices
All prices displayed on our website are shown in the currency selected on the website.
Prices may change from time to time, but changes will not affect a booking that has already been confirmed unless otherwise required by law or agreed with you.
Before completing a purchase or booking, you will be shown the applicable price and any additional charges that apply.
5. What's Included
Each retreat or experience has its own description explaining what is included.
Depending on the package, this may include:
🏄 Surf sessions
🎓 Local surf instruction
🎥 Video analysis
🌊 Surfboards and wetsuits
🏡 Accommodation
🥐 Breakfast
🍽️ Lunch and/or dinner
🏜️ Dune experiences
🌴 Paradise Valley
🚐 Transfers
🔥 Community activities
🇲🇦 Moroccan cultural experiences
Only the services specifically listed as included in your selected package are included in the booking.
Anything not listed as included is the guest's responsibility.
6. Surfing & Outdoor Activities
Surfing, swimming, hiking, sandboarding and other outdoor activities involve natural risks.
Ocean conditions, weather, tides, currents and other environmental factors can change quickly.
For everyone's safety, Velora Atlantic may modify, postpone or replace a surf session or outdoor activity when conditions are considered unsuitable or unsafe.
Where reasonably possible, we will provide an alternative activity or arrange another suitable session.
Safety always comes before the schedule.
Guests must follow instructions from Velora Atlantic staff, surf instructors, guides and activity providers.
7. Surf Equipment
Where surfboards and wetsuits are included in your package, equipment will be provided according to availability and suitability.
Guests are expected to treat equipment responsibly.
Damage caused by negligent, reckless or intentional behaviour may result in a charge for repair or replacement, where permitted by applicable law.
8. Guests & Personal Responsibility
You are responsible for providing accurate information when booking.
You are also responsible for:
- Arriving on time for scheduled activities
- Following safety instructions
- Respecting other guests and local communities
- Taking reasonable care of accommodation and equipment
- Informing us of relevant requirements that affect your participation
- Ensuring you have the necessary travel documents
- Ensuring you have appropriate travel insurance where recommended or required
Velora Atlantic reserves the right to refuse participation in an activity where a guest's behaviour creates a serious safety risk to themselves or others.
9. Health, Fitness & Surf Ability
Our retreats are designed for people with different levels of surf experience, including beginners.
You should honestly assess your ability to participate in surfing and other physical activities.
If you have a condition, injury, limitation or other circumstance that could affect your ability to safely participate, you should seek appropriate professional advice before joining an activity and inform us where necessary.
Velora Atlantic may recommend an alternative activity if participation would create an unreasonable safety risk.
10. Travel Documents & Insurance
Guests are responsible for having the correct documents required for their journey to Morocco, including passports, visas where applicable and any other required travel documentation.
We strongly recommend appropriate travel insurance covering your trip, activities, personal belongings, cancellations and medical or emergency expenses.
Velora Atlantic is not responsible for costs arising from a guest failing to obtain required travel documents or appropriate insurance.
11. Airport Transfers & Transportation
If airport transportation is included in your package, we will use the arrival and departure information provided during your booking.
Guests are responsible for providing accurate flight details.
Changes to flights, missed flights, delays or incorrect information may affect transfer arrangements.
If additional transportation is required because of changes outside Velora Atlantic's control, additional costs may apply.
12. Changes to Your Booking
If you need to change your booking, contact us as soon as possible:
We will do our best to accommodate reasonable changes, subject to availability.
Changes to dates, guests, accommodation or package details may result in additional costs.
A change is not confirmed until Velora Atlantic has confirmed it in writing.
13. Cancellation by the Guest
Cancellation terms may depend on the retreat, experience or product purchased.
The cancellation conditions applicable to your booking will be communicated during the booking process or in your booking confirmation.
If you need to cancel, please contact:
Any refund will be handled according to the applicable cancellation terms and mandatory consumer rights.
Nothing in these Terms is intended to remove or restrict rights that cannot legally be excluded.
14. Cancellation or Changes by Velora Atlantic
Sometimes circumstances outside our reasonable control may require us to change an activity, schedule, accommodation arrangement or other part of an experience.
This can include:
- Unsafe ocean conditions
- Severe weather
- Natural events
- Transport disruptions
- Government restrictions
- Local emergencies
- Operational issues
- Events beyond our reasonable control
We will make reasonable efforts to preserve the overall experience and communicate significant changes as soon as possible.
Where a service cannot be provided, any refund or alternative arrangement will be handled according to the applicable booking terms and applicable law.
15. Accommodation
Accommodation arrangements depend on the retreat package selected.
Guests are expected to respect the accommodation, other guests, staff and house rules.
Any damage caused by a guest through negligent, reckless or intentional behaviour may be charged to the responsible guest where permitted by law.
Check-in and check-out times may vary depending on the accommodation used for your retreat.
16. Food & Dietary Requirements
Where meals are included, the specific meals included will be stated on the relevant retreat page.
If you have allergies, dietary restrictions or special food requirements, please inform us as early as possible.
We will make reasonable efforts to accommodate dietary requirements, but we cannot guarantee that every ingredient or preparation environment will be completely free from allergens.
17. Merchandise
Velora Atlantic may also sell clothing, accessories and other lifestyle products through our website.
Product descriptions, images and prices are provided to help you make an informed purchase.
Colours may appear slightly different depending on your screen or device.
Orders are subject to product availability.
If a product becomes unavailable after an order has been placed, we will contact you regarding an appropriate solution.
18. Shipping & Delivery
Shipping times can vary depending on the destination, shipping provider, customs procedures and other factors outside our control.
Any estimated delivery time is an estimate rather than a guarantee unless specifically stated otherwise.
Customers are responsible for providing a complete and accurate delivery address.
Additional customs duties, import taxes or local charges may apply depending on the destination and are the responsibility of the customer where applicable.
19. Payments
Payments are processed through the payment methods made available at checkout.
By submitting payment information, you confirm that you are authorised to use the selected payment method.
We may use third-party payment providers to securely process transactions.
A booking or order is only considered confirmed once payment has been successfully processed and confirmation has been issued.
20. Website Content
We work hard to keep Velora Atlantic's website accurate and up to date.
However, occasional errors, inaccuracies or changes may occur.
We may update:
- Prices
- Availability
- Activities
- Schedules
- Images
- Product specifications
- Retreat details
without prior notice where necessary, while respecting confirmed bookings and applicable consumer rights.
21. Intellectual Property
All content on the Velora Atlantic website, including our:
- Logo
- Brand name
- Photography
- Videos
- Graphics
- Text
- Designs
- Website layouts
- Marketing materials
belongs to Velora Atlantic or is used with appropriate permission.
You may not copy, reproduce, modify, distribute or commercially use our content without our written permission.
22. Photos & Content
Velora experiences are about community, and photographs or videos may sometimes be taken during retreats and experiences.
Where we request permission to use identifiable guest content for marketing purposes, we will seek the appropriate permission.
If you have concerns about a photograph or video in which you appear, please contact us at:
23. Third-Party Services
Velora Atlantic may use trusted third-party providers for services such as:
- Payments
- Booking
- Accommodation
- Transportation
- Shipping
- Website hosting
- Analytics
- Email communication
- Reviews
Those providers may have their own terms and conditions.
When a service is provided directly by a third party, their own terms may also apply.
24. Website Use
You agree to use veloraatlantic.com responsibly and legally.
You must not:
- Attempt to interfere with the website
- Introduce malicious software
- Attempt unauthorised access
- Use the website for fraudulent purposes
- Copy our content for commercial use without permission
- Misuse our booking or payment systems
We reserve the right to restrict access where necessary to protect our website, business or customers.
25. Privacy
Your personal information is handled according to our Privacy Policy.
By using our website or booking a Velora experience, you acknowledge that your information may be processed as described in that policy.
For privacy questions, contact:
26. Events Beyond Our Control
Velora Atlantic cannot be responsible for delays, cancellations, losses or changes caused by circumstances outside our reasonable control.
These may include:
- Extreme weather
- Natural disasters
- Government action
- Transport disruptions
- Strikes
- Civil emergencies
- Major infrastructure failures
- Unexpected safety conditions
- Other events that could not reasonably have been prevented
We will always try to communicate important changes and find reasonable solutions.
27. Limitation of Responsibility
Nothing in these Terms is intended to exclude or limit any responsibility that cannot legally be excluded or limited.
Velora Atlantic is not responsible for losses caused by circumstances outside our reasonable control or by a guest's failure to follow reasonable instructions.
Nothing in these Terms limits statutory consumer rights or legal protections that apply to you.
This is particularly important because Moroccan consumer law provides protections concerning consumer information, economic interests and unfair contractual terms.
28. Complaints & Customer Support
If something doesn't feel right during your Velora experience, please tell us.
We would much rather have the opportunity to help than have you leave disappointed.
Contact:
📧 contactus@veloraatlantic.com
We will review your concern and work with you toward a reasonable solution.
29. Changes to These Terms
As Velora Atlantic grows, our services may evolve.
We may update these Terms & Conditions from time to time.
The latest version will always be published on this page with the date of the most recent update.
Your confirmed booking will remain subject to the terms applicable at the time your booking was accepted, unless a change is required by law.
30. Governing Law
These Terms are intended to be interpreted in accordance with the applicable laws of Morocco, subject to any mandatory consumer protection laws that may apply to you.
Nothing in these Terms is intended to take away rights that you cannot legally waive.
31. Contact Velora Atlantic
Have a question before booking?
Want to know what's included?
Need help with your retreat?
We're here.
Velora Atlantic
🌊 Morocco
📧 contactus@veloraatlantic.com
🌐 veloraatlantic.com