Privacy policy
Last updated: August 12, 2026
At Velora Atlantic, we believe a great experience starts with trust.
Whether you're booking a surf retreat in Morocco, joining one of our experiences, shopping for Velora Atlantic goods, or simply exploring our website, we respect your privacy and want you to feel comfortable knowing how your information is handled.
This Privacy Policy explains what information we collect, why we collect it, how we use it, and the choices you have.
1. Who We Are
Velora Atlantic is a Morocco-based surf, travel and lifestyle brand offering surf retreats, local experiences and selected merchandise.
Our website is:
veloraatlantic.com
If you have any questions about privacy or how your information is used, you can contact us at:
2. Information We Collect
When you interact with Velora Atlantic, we may collect information that you choose to provide to us.
This can include:
- Your name
- Email address
- Phone number
- Billing and shipping information
- Booking and retreat information
- Information needed to arrange your experience or airport transfer
- Messages and questions you send to us
- Product orders and purchase history
- Information you provide when leaving a review
- Marketing preferences
- Any other information you voluntarily provide
When you browse our website, certain technical information may also be collected automatically, such as your IP address, browser type, device information, pages visited and general website activity.
We only aim to collect information that is reasonably necessary for operating Velora Atlantic and providing our services. This approach is consistent with the principle of data minimisation under the GDPR.
3. How We Use Your Information
We use your information to make your Velora experience as smooth as possible.
For example, we may use your information to:
- Process and manage retreat bookings
- Confirm your reservation and payments
- Arrange accommodation and experiences
- Organise airport transfers and activities
- Process and deliver merchandise orders
- Respond to your questions and messages
- Provide customer support
- Send important information about your booking
- Improve our website, services and guest experience
- Prevent fraud, misuse or security issues
- Understand how visitors use our website
- Send marketing communications when you have chosen to receive them
- Maintain our business records and comply with legal obligations
We do not collect personal information simply because we can. We use it for specific and legitimate business purposes.
4. Retreat & Experience Bookings
When you book a Velora Atlantic retreat or experience, we may need additional information to make your trip possible.
For example, we may use your:
- Name
- Contact details
- Arrival information
- Booking dates
- Number of guests
- Experience preferences
- Information necessary to organise transportation or activities
Some information may need to be shared with trusted partners involved in delivering your experience, such as accommodation providers, transportation providers or activity partners.
We only share information that is reasonably necessary to provide the service you have requested.
5. Payments
Payments made through our website are processed using third-party payment and ecommerce services.
Velora Atlantic does not normally receive or store your full payment card number.
Payment providers may collect and process payment information according to their own privacy policies and security procedures.
Our website is powered by Shopify, which provides ecommerce infrastructure and related services. Shopify describes the types of personal data processed through its services and how such data may be handled.
6. Shopify & Third-Party Services
To operate Velora Atlantic, we may use trusted third-party services, including ecommerce, payment, analytics, marketing, booking, communication and website tools.
These providers may process certain information on our behalf or as independent service providers.
Depending on the services we use, this may include platforms such as:
- Shopify
- Payment providers
- Email and communication services
- Analytics providers
- Advertising platforms
- Review platforms
- Booking or reservation services
- Shipping and delivery providers
These services may process information in countries outside Morocco or the European Economic Area.
Where required by applicable law, we take appropriate steps concerning international transfers of personal information.
Shopify also provides merchants with privacy controls and tools for managing customer privacy, cookies and data-sharing settings.
7. Cookies & Similar Technologies
Like most modern websites, Velora Atlantic may use cookies and similar technologies.
Cookies help our website:
- Remember your preferences
- Keep your shopping experience working
- Understand how visitors use our website
- Improve website performance
- Measure marketing and advertising performance
- Provide relevant website functionality
Some cookies are essential for the website to function, while others may be used for analytics or marketing.
Where required by law, we will ask for your consent before placing non-essential cookies.
You can also manage cookies through your browser and, where available, our website's cookie settings.
8. Marketing Emails
If you choose to subscribe to Velora Atlantic communications, we may send you:
- New retreat announcements
- Surf experiences
- Special offers
- New Velora products
- Travel inspiration
- Community news
- Other updates we believe may be relevant to you
You can unsubscribe from marketing emails at any time by using the unsubscribe link included in the email or by contacting:
We will continue to send important transactional messages when necessary, such as booking confirmations or information relating to an existing order or retreat.
9. Reviews, Photos & Community
We love sharing the people and moments that make Velora Atlantic special.
If you submit a review, photograph, video, testimonial or other content to us, we may use it on our website, social media or marketing channels where we have the appropriate permission or legal basis to do so.
If you do not want us to use content you have submitted for promotional purposes, you can contact us at:
10. How We Protect Your Information
We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.
However, no website, online service or method of transmitting information over the internet can be guaranteed to be completely secure.
We encourage you to use a strong password where applicable and avoid sending sensitive information through unsecured communication channels.
11. How Long We Keep Your Information
We keep personal information only for as long as reasonably necessary for the purpose for which it was collected.
For example, booking and transaction information may need to be retained for customer service, accounting, legal or tax purposes.
Marketing information may be retained while you remain subscribed or until you ask us to remove it, subject to applicable legal requirements.
When information is no longer reasonably necessary, we may delete it or securely anonymise it.
12. Your Privacy Rights
Depending on where you live and which privacy laws apply to you, you may have rights regarding your personal information.
These can include the right to:
- Ask what personal information we hold about you
- Request access to your information
- Ask us to correct inaccurate information
- Request deletion of your information
- Ask us to restrict certain processing
- Object to certain uses of your information
- Withdraw consent where processing is based on consent
- Request a copy of certain information in a portable format
- Opt out of marketing communications
These rights are recognised under the GDPR for individuals to whom it applies.
To exercise a privacy right, contact:
We may need to verify your identity before completing certain requests.
13. International Visitors
Velora Atlantic welcomes guests and customers from around the world.
Because we operate in Morocco and may work with international service providers, your information may sometimes be processed or stored outside the country where you live.
Where applicable, we take appropriate measures required by data protection laws when personal information is transferred internationally.
14. Children's Privacy
Our website and services are not directed at children.
We do not knowingly collect personal information from children without appropriate consent where such consent is legally required.
If you believe a child has provided us with personal information inappropriately, please contact us at:
15. Links to Other Websites
Our website may contain links to third-party websites, social media platforms, booking services or other websites.
Once you leave veloraatlantic.com, those websites operate under their own privacy policies and terms.
We are not responsible for the privacy practices or content of third-party websites.
16. Changes to This Privacy Policy
As Velora Atlantic grows, our services and the technologies we use may change.
We may update this Privacy Policy from time to time to reflect changes in our business, services, legal requirements or privacy practices.
The latest version will always be published on this page with the updated date at the top.
17. Contact Us
Your privacy matters to us.
If you have a question about this Privacy Policy, want to understand how your information is being used, or would like to exercise your privacy rights, we're happy to hear from you.
Velora Atlantic
🌊 Morocco
📧 contactus@veloraatlantic.com
🌐 veloraatlantic.com
Come for the waves. Stay for the moments. Your information stays respected along the way. 🌊